Unable to login to NSX UI with root credentials

Products

• VMware NSX

Issue/Introduction

• The NSX UI is throwing error of "Incorrect Username/Password" while trying to log in to the same using root credentials
• The same root credentials work on NSX CLI.

Environment

VMware NSX

Resolution

This is an expected behavior, and only admin credentials must be used for logging in to NSX UI, while the CLI can be accessed with both root and admin credentials.

Additional Information

If the user password is expired and the accounts show disconnected in SDDC, refer to the below KB article:
Root user account is disconnected in SDDC Manager password management.