Updating Aria Operations for Logs Admin Credentials fail in SDDC Manager

Products

• VMware SDDC Manager

Issue/Introduction

• When attempting to update admin credentials of Aria Operations for Logs in SDDC Manager, the operation fails with an error "Password management operation failed."
• Root account password update succeeds
• In the /var/log/vmware/vcf/operationsmanager/operationsmanager.log on SDDC Manager, you will see below error during password update attempt

ERROR [vcf_om, , 0193] [c.v.v.p.u.d. VropsLogInsightAdminUpdater, om-exec-12] Unable to update admin credential of Aria Operations for Logs (fqdn of Aria logs) on Aria Operations (shortname of Aria operations)
java. lang. RuntimeException: com. vmware. vcf. aria. operations. invoker. ApiException: javax. net. ssl. SSLPeerUnverifiedException: Hostname 'shortname of Aria operations" not verified:

Environment

• VMware SDDC Manager 5.2 
• VMware Aria Operations 8.18
• VMware Aria Operations for logs

Cause

When Aria operations and Aria operations for logs are integrated with each other, the password update workflow attempts to update the Aria Operations for Logs admin credentials within Aria Operations. Aria Operations nodes were registered in SDDC Manager using shortnames, but the Aria Operations TLS certificate only contains FQDNs and IP addresses. This mismatch causes the connection attempt from SDDC Manager to Aria Operations to fail.

Resolution

To resolve this issue, align the Aria Operations node configurations with the TLS certificate Subject Alternative Names (SAN):

1. Update all Aria Operations nodes (including cloud proxies) from shortnames to FQDNs by referring to How to change a node hostname in Aria Operations

2. Perform an inventory sync in Aria Suite Lifecycle

• • Log in to Aria Suite Lifecycle.
  • Navigate to Lifecycle Operations > Environments.
  • Select the environment containing Aria Operations.
  • Click the horizontal ellipses on the product card and click Trigger Inventory Sync

3. Confirm that all Aria Operations node FQDNs in SDDC Manager reflect the change from shortname to FQDN.

4. Re-attempt the Aria Operations for Logs admin password update from SDDC Manager.

Note: Status of admin credentials of Aria Operations for Logs in SDDC Manager will show as '--' which is expected behavior.