Certain characters, such as backslashes, are not input in the web console

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

- Connect to the virtual machine via the web console in vSphere Client.
- When using a Japanese keyboard, nothing appears on the screen even when you press the backslash (\) or underscore (_) keys.

Environment

VMware vCenter Server
VMware vSphere ESXi

Cause

This is because the Guest OS keyboard layout is set to “US Keyboard.”

Resolution

When using a Japanese keyboard with the US keyboard layout settings, press the “]” key to enter a backslash, and “Shift + -” (hyphen) to enter an underscore.
Alternatively, change the Guest OS settings to the Japanese keyboard layout (106/109).

• Windows Example:
  1. “Region and Language” in Settings, then install the Japanese(日本語) language pack by clicking “Add a language”
  2. “Region and Language” > “Japanese”(日本語) > ‘Options’ and change the layout to “Japanese Keyboard (106/109)”(日本語キーボード(106/109))
  3. Log back into the system
     
     
• Linux Example:
  1. Check the keyboard layout:
      # localectl status
  2. Set the Japanese layout:
      # localectl set-keymap jp106
  3. Log back into the system

Additional Information

Japanese KB: webコンソールでバックスラッシュなどの一部文字が入力できない