PDF Generation from dashboard designer fails with "Failed to Generate PDF" error on CU3
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PDF Generation from dashboard designer fails with "Failed to Generate PDF" error on CU3

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Article ID: 433699

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Attempting to export a dashboard to PDF by clicking the "Generate PDF" button in Dashboard Designer results in an error: "Failed to Generate PDF" with no other information given.

In the dashboard.log located in ($UIM_HOME)/nimsoft/probes/service/wasp/ the following errors are seen:

[Exec Stream Pumper]  INFO  com.firehunter.dashboard.service.ReportService$2:processLine:417 service.ReportService - 139755035662144:error:0E079065:configuration file routines:DEF_LOAD_BIO:missing equal sign:conf_def.c:362:line 75


[http-nio-80-exec-1]  ERROR com.firehunter.dashboard.service.ReportService:runPhantom:448 service.ReportService - Error executing phantomjs script
org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)

Environment

DX UIM 23.4.3 (CU3)
Red Hat Enterprise Linux 

 

Cause

defect

Resolution

Upgrade the DX UIM Server and Operator Console to at least 23.4.4 (CU4) to resolve this issue.

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