NFA: Last flow times not updating for devices from particular Harvester
Article ID: 433665
Updated On:
Products
Network Observability
Network Flow Analysis
Issue/Introduction
We recently upgraded our Harvester and noticed the last flow times are not resolving.
Cause
Having a look in the following log file <Install Directory>:\CA\NFA\Netflow\logs\fileserver-wrapper.log, you may see the following:
INFO | jvm 1 | 2026/03/18 13:28:29 | WrapperManager: Initializing...
INFO | jvm 1 | 2026/03/18 13:28:29 | Standard Commons Logging discovery in action with spring-jcl: please remove commons-logging.jar from classpath in order to avoid potential conflicts
INFO | jvm 1 | 2026/03/18 13:28:30 | 1:28:30 PM - [INFO] - com.ca.im.ra.fileserver.FileWebService listening on port 8080
INFO | jvm 1 | 2026/03/18 13:28:30 |
INFO | jvm 1 | 2026/03/18 13:28:30 | 1:28:30 PM - [INFO] - Running HttpServer
INFO | jvm 1 | 2026/03/18 13:28:30 | Mar 18, 2026 1:28:30 PM com.ca.im.ra.log.JDKLogger logAlways
INFO | jvm 1 | 2026/03/18 13:28:30 | ALWAYS: Publishing the webservice on HTTP schema
INFO | jvm 1 | 2026/03/18 13:28:30 | Mar 18, 2026 1:28:30 PM com.ca.im.ra.log.JDKLogger logAlways
INFO | jvm 1 | 2026/03/18 13:28:30 | ALWAYS: Creating httpcontext with handler
INFO | jvm 1 | 2026/03/18 13:28:59 | 1:28:59 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:29:15 | 1:29:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:30:15 | 1:30:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:31:15 | 1:31:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:32:15 | 1:32:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:33:15 | 1:33:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:34:14 | 1:34:14 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:35:15 | 1:35:14 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:36:14 | 1:36:14 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:37:15 | 1:37:14 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:38:15 | 1:38:14 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:39:15 | 1:39:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:40:15 | 1:40:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:41:15 | 1:41:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:42:15 | 1:42:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:43:15 | 1:43:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:44:15 | 1:44:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:45:15 | 1:45:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:46:15 | 1:46:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:47:15 | 1:47:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:48:15 | 1:48:15 PM - [DEBUG] - do=files&mask=NFMInput/.
INFO | jvm 1 | 2026/03/18 13:49:15 | 1:49:15 PM - [DEBUG] - do=files&mask=NFMInput/.Resolution
The fix to this issue is adjust the the following fileserver.properties file (make changes an Admin), which you will find here:
<install drive letter>:\CA\NFA\Netflow\bin\context\fileserver.properties
Inspect the file and verify the use of " <InstallDirectory> " which was not correct updated during the installation
#Restored Properties from Prior Version
#Thu Feb 12 19:52:16 EST 2026
install.root=<installdirectory>
Change it to the actual folder location, please ensure you observe the uncommon use of slashes and colons \:/ - for example, if you're installed in D:\CA\NFA\
#Restored Properties from Prior Version
#Thu Feb 12 19:52:16 EST 2026
install.root=D\:/CA/NFA
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