“Error occurred while configuring the component for SSO. Check Support Logs under Control Panel for more details.” while configuring VCF SSO for NSX component

Products

• VCF Operations
• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

In VCF Operations, administrators may encounter the error ‘Error occurred while configuring the component for SSO. Check Support Logs under Control Panel for more details’ when configuring SSO for the NSX component

Environment

VCF Operations 9.x

Cause

Data collection for the specific NSX adapter has either stopped or entered a failed state within VCF Operations, resulting in the adapter being unable to retrieve or process data.

Resolution

To resolve the issue:

• Navigate to Administration > Integrations > Accounts in VCF Operations.

• Identify the affected NSXAdapter instance.

• Verify the adapter status and resolve any data collection issues:

  • Fix certificate validation errors (re-trust the certificate if required).

  • Validate credentials.

  • Ensure network connectivity between VCF Operations and NSX Manager.

• Confirm that data collection resumes successfully and the adapter status changes to healthy/collecting.

• Retry the VCF SSO configuration for the NSX component by following the steps outlined in the “Configure VCF Single Sign-On for NSX and vCenter” documentation.