SDDC Manager Update is failing with error: "Failed to find SDDC Manager SSO credential"

Products

• VMware SDDC Manager

Issue/Introduction

• When you attempt to run prechecks or initiate an upgrade within SDDC Manager, the process fails immediately. A red banner appears in the interface stating:
  
  Triggering SDDC Manager upgrade bundle failed. Failed to start assessment. Reason: 'Failed to find SDDC Manager SSO credential.'. For more information look for ##### in the operations manager log files
  
  
  
  
  
• SDDC Manager Operations Manager logs show the following error:
  
  /var/log/vmware/vcf/operationsmanager.log
yyyy-mm-ddThh:mm:ss.zzz+0000 DEBUG [vcf_om,<task_id>] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7300-exec-5] Processing localizable exception Failed to find SDDC Manager
 SSO credential.
yyyy-mm-ddThh:mm:ss.zzz+0000 ERROR [vcf_om,<task_id>] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7300-exec-5] [#####] BASELINER_DATASOURCE_SDDC_MANAGER_CREDENTIALS_MISSING Failed to find SDDC Manager SSO credential.
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to find SDDC Manager SSO credential.
        at com.vmware.vcf.baseliner.input.provider.handler.AbstractInternalDatasourceHandler.lambda$getSddcManagerCredData$4(AbstractInternalDatasourceHandler.java:156)
        at java.base/java.util.Optional.orElseThrow(Optional.java:403)
        at com.vmware.vcf.baseliner.input.provider.handler.AbstractInternalDatasourceHandler.getSddcManagerCredData(AbstractInternalDatasourceHandler.java:151)
        at com.vmware.vcf.baseliner.input.provider.handler.AbstractSddcManagerDataSourceHandler.getAllCredentialForProduct(AbstractSddcManagerDataSourceHandler.java:279)
        at com.vmware.vcf.baseliner.input.provider.handler.AbstractSddcManagerDataSourceHandler.getFilteredCredentialForProduct(AbstractSddcManagerDataSourceHandler.java:236)
        at com.vmware.vcf.baseliner.input.provider.handler.AbstractSddcManagerDataSourceHandler.lambda$getCredentialsForDomain$3(AbstractSddcManagerDataSourceHandler.java:176)
        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)
..
yyyy-mm-ddThh:mm:ss.zzz+0000 ERROR [vcf_om,<task_id>] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-5] Can't find resource for bundle java.util.PropertyResourceBundle, key BASELINER_DATASOURCE_SDDC_MANAGER_CREDENTIALS_MISSING.remedy
yyyy-mm-ddThh:mm:ss.zzz+0000 DEBUG [vcf_om,<task_id>] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7300-exec-5] Handler Error Response:
{
  "errorCode": "BASELINER_DATASOURCE_SDDC_MANAGER_CREDENTIALS_MISSING",
  "arguments": [],
  "context": {
    "orchestrator.error.retriable": "false"
  },
  "message": "Failed to find SDDC Manager SSO credential.",
  "referenceToken": "#####"
}

Environment

• VMware Cloud Foundation 5.x

• SDDC Manager

Cause

The issue can occur due to a missing or improperly formatted entry within the SDDC Manager database related to the SSO/PSC credentials.

Resolution

Contact Broadcom Support for assistance.