CA IT Client Manager r12 Secure Control Adapter gives a popup message when machine is rebooted that the Incompatible display adapter has been disabled.
Article ID: 43353
Updated On:
Products
Issue/Introduction
upon reboot of a client machine running CA Client Automation Remote Control Agent a Windows popup message stating Incompatible display adapter has been disabled .
In Device Manager in Windows there is another error regarding this CA Client Manager R12 Secure Control Adapter
Environment
Release: All Versions
Component: Remote Control
Cause
The CA Client Manager R12 Secure Control Adapter is utilized by the remote control agent as a fall back method of connection and if not present or disabled
will revert back using the Polling method of video capture.
Resolution
Go into Windows Device Manager and right click on the CA Client Manager R12 Secure Control Adapter and select to disable or uninstall and reboot the system.
If you have a large amount of affected machines you can write a batch file to disable the adapter and can be sent out via a Software Delivery job.
Additional Information
The use of devcon.exe from Microsoft to disable the device in batch file may help administrators writing the needed script to incorporate into an SDO job this is part of the Microsoft SDK.
https://msdn.microsoft.com/en-us/library/windows/hardware/ff544707(v=vs.85).aspx
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