Deployment of VCF Operations for Logs fails with Error LCMVROPSYSTEM25000

Products

• VCF Operations

Issue/Introduction

When you deploy VCF Operations for Logs version 9.0.2 via the Fleet Management, the task fails at Stage 9. The following error message appears in the SDDC Manager UI or logs:

Error Code: LCMVROPSYSTEM25000
Confirm that the specified node is a member of Operations cluster and the node is online and accessible
Not able to connect to Operations node VCFOPS (The shortname)

com.vmware.vrealize.lcm.plugin.common.vrops.exceptions.VropsAddressException: Not able to connect to Operations node lvariaops    at com.vmware.vrealize.lcm.plugin.core.vrops.tasks.BaseConfigureVropsTask.init(BaseConfigureVropsTask.java:170)    at com.vmware.vrealize.lcm.plugin.core.vrops.tasks.VropsCreateServiceAccountTask.execute(VropsCreateServiceAccountTask.java:69)    at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:62)    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)    at java.base/java.lang.Thread.run(Unknown Source)

Environment

VCF Operations 9.0.x
VCF Operations for Logs 9.0.x
Fleet Management 9.0.x

Cause

This issue occurs because the VCF Operations appliance is configured with a short name (hostname only) instead of a Fully Qualified Domain Name (FQDN). This mismatch prevents the deployment process from successfully verifying the node's connectivity and cluster membership.

Resolution

To resolve this issue, you must update the appliance hostname to the FQDN and synchronize the inventory:

1. Update the hostname on the VCF Operations appliance by following the steps outlined in KB 337564.
2. Log in to the VCF Operations user interface once the hostname update is complete.
3. Navigate to Fleet Management > Lifecycle > VCF Management.
4. Locate the entry for VCF Operations and click Manage.
5. Click Trigger Inventory Sync to synchronize the appliance data.
6. Verify the change by navigating to Primary, Replica, Witness, expanding the VCF Operations section, and confirming the FQDN field displays the full domain name instead of the short name.
7. Retry the VCF Operations for Logs deployment.