Error enabling PURE Array Pair: Array pair not found at site

Products

• VMware Live Recovery

Issue/Introduction

An error occurs when attempting to enable an Array Pair between two different PURE arrays. Removing and re-adding the array pairs does not resolve the issue.

When attempting to set up the array pair from one vCenter Server (<REDACTED_HOSTNAME>), the UI states the array pair is not enabled. When setting up the array pair in the other primary vCenter (<REDACTED_HOSTNAME>), it allows the array pair to be set up but it cannot be enabled. Logs and Site Recovery Manager (SRM) databases show that the storage pair configuration is correct.

The following error message is displayed: Array pair '<REDACTED_HOSTNAME>(REDACTED-UUID)' -'<REDACTED_HOSTNAME>(REDACTED-UUID)' not found at site '<REDACTED_HOSTNAME>'.

Environment

VLSR 9.0.2

vCenter Server 8.0U3

PURE Storage Replication Adapter 5.1.2

Cause

This is an environmental third-party storage issue where the storage replication pairing at the Storage Area Network (SAN) layer is broken or out of sync.

Entries seen in the vmware-dr.log

2026-01-29T10:37:54.232-05:00 error vmware-dr[624875] [SRM@6876 sub=Storage opID=5b435c12] CheckPrepareAddReplicatedArrayPair: Array '<REDACTED_HOSTNAME>(REDACTED-UUID)' is not a peer of '<REDACTED_HOSTNAME>(REDACTED-UUID)'

Resolution

This is not a Broadcom VMware issue.

1. Engage Pure Storage support to investigate the array pair synchronization.

2. Instruct the storage vendor to remove the storage replication pairing at the SAN layer.

3. Rebuild the storage replication pairing at the SAN layer.

Additional Information

Provide information to the customer that the SRA is a 3rd party support item.  See VMware Live Site Recovery (VLSR) Storage Replication Adapter (SRA) Issues

 

Review Site recovery Compatibility Matrix for SRA