Hierarchy Board view fails to load all tasks for Task owner

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The Hierarchy Board view does not display the full list of tasks assigned to a specific task owner despite the tasks appearing correctly in the Grid view․․․․

ERROR MESSAGE: None reported.

SYMPTOMS:

• Discrepancy between task counts in Grid view and Board view.

• Specific owner has 23 tasks in Grid view but only 16 tasks load in Board view.

• Incomplete task list when scrolling in Hierarchy Board.

CONTEXT: Occurs when navigating to Hierarchies within the MUX and switching to Board view.

IMPACT: Users cannot see or manage their full task list within the Board visualization, leading to data invisibility.

Environment

Products: Clarity

Environment:

• App Server: Modern User Experience (MUX)

• Module: Hierarchies

• View: Board View

Resolution

This has been converted to a story for the design of infinite scrolling.  S500401