Custom deny page does not display the rule ID which blocked the access

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Custom block page created by Cloud SWG admin does not display information about the rule which denied access. The field remains unpopulated:

Environment

• Cloud SWG
• Rule that denies access is placed in group B (Threat Protection or Content Filtering) 

Cause

Incorrect replacement variable.

Resolution

Instead of $(variable.BC_exception_request_rationale_final) please use $(BC_exception_rationale_final)