Compute manager registration reflects registered with errors due to service account creation failure.

Products

• VMware NSX

Issue/Introduction

• Adding a compute manager results in a registered with error status.
  
• The system displays an error stating failed to create service account due to errors user do not have permission to create service account on compute manager.
• The compute manager registers successfully but vSphere Lifecycle Manager (vLCM) cannot be enabled on NSX clusters.

Environment

VMware NSX

Cause

• Missing global licenses privileges or omission from the license service administrators group causes this failure.
• Deletion of an existing service account by an administrator also triggers this error during vLCM API authentication attempts.

Resolution

• It is necessary to assign appropriate privileges to the designated account within vCenter to avert service account creation failures.
• Navigate to the vSphere client menu and select Administration followed by Global permissions.
• Verify the user or group possesses a role with global licenses enabled under the privileges section.
• Access the single sign-on section and navigate to users and groups.
• Add the user or external identity provider group to the local license service administrators group.
• Enable the trust field during compute manager configuration to establish trusted communication.

If the above steps do not remediate your issue please open a Support Request with Broadcom. 

Additional Information

Add a Compute Manager 4.2