Keyboard input does not work on Ubuntu virtual machine while using browser console or VMRC via ESXi Host Client

Products

• VMware vSphere ESXi

Issue/Introduction

Keyboard inputs stop working on Ubuntu guest OS while using web console or VMRC.
When the virtual machine is forced into BIOS from startup, keyboard functions as normal, but after the guest OS boots, the keyboard is not functional.

Environment

VMware ESXi 8.0
Ubuntu version 24.04

Cause

A client PC that accesses Host Client does not run properly. 

Resolution

Reboot the client PC. Switching to a different client PC could be alternative workaround. 

Additional Information

Contact client PC or client OS support for root cause analysis.