LLAWP will not load

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Article ID: 4334

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Siteminder agent will not load on windows server. This used to work but broke 3 days ago. We checked paths and permissions, they seem to be correct.

The following error is in the event viewer. 

Description:

Unable to load SiteMinder host configuration object or host configuration file.

C:\Program Files\netegrity\webagent\config\SmHost.conf

 

In the SMPS Server Log the following information messages are generated. 

Bad security handshake attempt. Handshake error: 3154

Handshake error: Shared secret incorrect for this client

Failed handshake with ::ffff:192.168.2.123:3318 

NOTE: The IP address noted in the SMPS Log is the IP address of the SSO Agent Web Server. 

Cause

The shared secrete in the SMHOST.conf file may not be accepted by the policy server. 

Environment

Windows 2003/2008/2012 64 or 32 Bit.IIS 6/7x/8x

Resolution

Running smreghost to re-register the agent should resolve this issue. 

smreghost -i policy_server_IP_address:[port] -u administrator_username -p administrator_password -hn hostname_for_registration -hc host_configuration_object

Example: smreghost -1 192.168.2.100:4444 -u siteminder -p suPassword -hn AgentName -hc c:\path\to\smhost.conf