Error : Unable to load SiteMinder host configuration object on Windows

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On
• CA Single Sign On Agents (SiteMinder)
• SITEMINDER

Issue/Introduction

 

Siteminder Agent will not load on Windows Server. This used to work
but broke 3 days ago. When checking paths and permissions, all seem to
be correct.

The following error is in the event viewer.

  Description:

  Unable to load SiteMinder host configuration object or host configuration file.

  C:\Program Files\netegrity\webagent\config\SmHost.conf

In the SMPS Server Log the following information messages are
generated.

  Bad security handshake attempt. Handshake error: 3154
  Handshake error: Shared secret incorrect for this client
  Failed handshake with ::ffff:192.168.2.123:3318 

NOTE: The IP address noted in the SMPS Log is the IP address of the
Siteminder Agent Web Server.

 

Cause

 

The shared secret in the SmHost.conf file may not be accepted by the
Policy Server.

 

Environment

 

Web Agent all versions

 

Resolution

 

Running smreghost to re-register the agent should resolve this issue.

  smreghost -i policy_server_IP_address:[port] -u administrator_username -p administrator_password -hn hostname_for_registration -hc host_configuration_object

Example: smreghost -1 192.168.2.100:4444 -u siteminder -p suPassword -hn AgentName -hc c:\path\to\smhost.conf