Garbled Filename Observed in the Attached Report After VCF Operations Upgrade

Products

• VMware Aria Operations (formerly vRealize Operations) 8.x

Issue/Introduction

After upgrading the VCF Operations to the latest version, scheduled reports containing non-ASCII characters (e.g., Chinese, Japanese, or Korean) in the report name exhibit the following behavior:

• Email Attachments: The filename of the report attachment appears garbled or contains corrupted characters.
• Email Body/Subject: The title of the email and the actual content within the report remain intact and legible.
• Manual Downloads: Reports downloaded directly from the Aria Operations UI display the correct filename.

Environment

VMware Aria Operations 8.18.6

VCF Operations 9.x

Cause

The appliance fails to properly handle character encoding during automated email dispatch, resulting in corruption of non-ASCII strings in the attachment headers.

Resolution

This issue has been resolved in VMware Aria Operations 8.18.7

Workaround (for VMware Aria Operations 8.18.6):

To ensure filenames display correctly, use only ASCII characters (standard English alphanumeric characters) when naming scheduled reports.

• Navigate to Visualize > Reports
• Locate the affected report template
• Rename the report using ASCII characters
• Save the changes and trigger the schedule to verify the attachment filename in the recipient’s inbox

Additional Information

Japanese version: Aria Operations 8.18.6 にアップグレードした後、メールで受信したレポートの添付ファイルのファイル名が文字化けする