Cannot View Tasks in Identity Portal (IDP) with ErrorCode: 625 and BackendTargetPermissionHint in IGA Suite 15.0.0

Products

• CA Identity Portal

Issue/Introduction

Users are unable to view or list tasks in the Identity Portal (IDP) user console. The issue was observed during end-to-end testing after migrating to IGA V15 in a DEV environment.

The following key errors appear in the logs when attempting to view tasks:
ERROR [com.idmlogic.sigma.manager.impl.ApprovalManagerBean]... Get approvals user data failed ErrorCode: 625, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.common.exceptions.SigmaException: Cannot retrieve approval data from connector with id: [41742]
ERROR [com.idmlogic.sigma.workers.utils.ExceptionsHelper]... org.infinispan.commons.CacheException: com.idmlogic.sigma.backend.model.BackendTargetPermissionHint
Related errors observed on the IDM side include: jakarta.ws.rs.BadRequestException: HTTP 400 Bad Request and com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog

Environment

Product: CA Identity Portal (IDP), CA Identity Manager (IDM)
IGA Suite Version: 15.0.0-24 (applied up to fix pack 4)
IGA Express Version: 1.0.0 build 19 (applied all 4 fixpacks)
Deployment Type: Migration
OS: SUSE Linux Enterprise Server 15 SP7

Cause

This issue occurs because permission hints are configured in the Workpoint Designer, which conflicts with the Identity Portal's ability to view tasks.

Resolution

The issue is resolved by applying Fix Pack 5 (FP5) for Identity Portal.
Permanent Fix: Upgrade to Fix Pack 5 of the Identity Suite version 15.0.0-271 or a later service pack.