No module named 'pkg_resources' error while installing Clarity OData Service

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Installing OData from Clarity version 16.4.0 using Clarity_Odata.iso file and following instructions in the 16.4.0 documentation results in the following error:

ModuleNotFoundError: No module named 'pkg_resources'
at /usr/local/poetry/venv/lib64/python3.12/site-packages/poetry/installation/chef.py:152 in _prepare

Steps To Reproduce:

1. Download Clarity_OData.iso file for Clarity version 16.4.0
2. Follow installation instructions as provided in the 16.4.0 documentation and run install.sh

Expected: Installation completes successfully
Actual: Installation fails with - 'ModuleNotFoundError: No module named 'pkg_resources''

Environment

Clarity 16.4.0

Cause

DE183986

Resolution

Under Review by Engineering