Administrator unable to login into Edge SWG admin console

Products

• ISG Proxy

Issue/Introduction

Administrator is unable to login into proxy GUI. After providing the credentials the "% Authentication required" is displayed:

Cause

Source IP address used by the administrator to access Edge SWG is not part of the ACL configuration. 

Resolution

Navigate to Configuration -> Console Access and add source IP to the Allowed List. 

Additional Information

When this issue occurs the following entries appear in the Event Logs:

2026-03-11 12:04:20-00:00UTC  "Attempted administrator login from unauthorized source: 192.168.1.1, user 'admin'_user_database"  0 250017:1  authconsole.cpp:1566