Computer Environment Variable update

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Inventory scan do not collect Computer environment variable - install level value correctly.

If the value get change from 6 to 8 , computer should move the group from 6 to 8 .

This is happening to few computers. Inventory is working and it shows install level value 6, but local machine's env variable it shows 8.

WBEM.INV  file has the correct value added.

 

Environment

CA Client Automation - All Versions

Resolution

Delete Program Files\CA\DSM\Agent\units\00000001\uam  on Target agent machine 

Run the command on agent machine 

caf start caf start amagent args /RESCAN_SOFTWARE /RESCAN_INVENTORY /COLLECT 

or 

From DSM Explorer  run Inventory for Computer/Computer Group  by running ' Asset job check'  for all option. 

 

Additional Information

If WBEM inv was not configured and values are not there then create one first before running asset inventory. 

To create follow these steps. 

1. Make a copy of WBEM Inventory  in  DSM Explorer > Control Panel > Configuration : Inventory Detection Module 

 

 

2. Go to Properties of the newly copied one . Click on Launch . It will take little time to open WMI  configuration . Go the Module win32.exe  

(You must un-check the modules you do not wish to scan . If you leave the default it may take long time to scan and that can cause performance issue significantly slower than expected) 

 

 

3. Keep ' Win32_Environment' variables checked and unchecked all others modules.  ( e.i. Win32_DiskDrive )

 

4. Copy this edited wbem to Computer/Computers Group collect task. 

 

5.  Run full inventory . 

The results will be under  ' All computer > Inventory >Additional Inventory > WBEM Inventory