Unable to add vSphere 8 Enterprise Plus for VCF license to environment

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Attempting to add a license in Subscriptions >> License Management fails with "The license key could not be added to vCenter".
• The file: /storage/log/vcops/log/analytics-wrapper.log contains messages similar to the following:
  
  com.vmware.vrops.licensing.vcf.task.AddVcfLicenseTaskExecutor - AddLicenseKeys Task failed: Cannot get license info for adapter with id : <adapter_ID>
  
  
• The file: /storage/log/vcops/log/adapters/VMwareInfraHealthAdapter/VMwareInfraHealthAdapter_<adapter_ID>.log contains messages similar to the following:
   
  2026-01-01T00:00:00,117+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/database-storage HTTP error code: 403 Forbidden
2026-01-01T00:00:00,152+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/load HTTP error code: 403 Forbidden
2026-01-01T00:00:00,182+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/mem HTTP error code: 403 Forbidden
2026-01-01T00:00:00,211+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/software-packages HTTP error code: 403 Forbidden
2026-01-01T00:00:00,240+0000 ERROR - Failed: https://<vCenter_FQDN>/rest/appliance/health/storage HTTP error code: 403 Forbidden
2026-01-01T00:00:00,268+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/swap HTTP error code: 403 Forbidden
2026-01-01T00:00:00,301+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/health/system HTTP error code: 403 Forbidden
2026-01-01T00:00:00,338+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/ntp HTTP error code: 403 Forbidden
2026-01-01T00:00:00,361+0000 ERROR - Failed: URL: https://<vCenter_FQDN>/rest/appliance/recovery/backup/job/ HTTP error code: 403 Forbidden

Environment

Aria Operations 8.x

Cause

Incorrect permissions on the vCenter for the account used for the vCenter adapter.

Resolution

1. Navigate to vCenter > Administration >> Single Sign On >> Users & Groups to verify the vCenter adapter user is a member of the LicenseService.Administrators group.
2. Ensure that the role that the vCenter adapter user is assigned in vCenter has Global permission and "Propagate to children" is selected as per Add a Global Permission 
3. Ensure that the vCenter adapter user account on the vCenter adapter has all of the privileges detailed at Privileges Required for Configuring a vCenter Adapter Instance 

Additional Information

Unable to add license keys to vCenter systems from Aria Operations 8.18