Importing Operations for Logs into Life Cycle Manager fails with Error Code: LCMVRLICONFIG40100
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Importing Operations for Logs into Life Cycle Manager fails with Error Code: LCMVRLICONFIG40100

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Article ID: 433027

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Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When attempting to import Aria operations for logs into Aria Lifecycle Manager an error is reported

Error Code: LCMVRLICONFIG40100
VMware Aria Operations for Logs host is unreachable. Either the hostname is incorrect or the virtual machine is not reachable.
Unable to connect to host. Check host details and retry

 

Lifecycle Manager log contains the following errors

/var/log/vrlcm/vmware_vrlcm.log

2026-03-11T19:45:38.580Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- Executing command on the host: server.example.com , as user: root
2026-03-11T19:45:38.584Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- ------------------------------------------------------
2026-03-11T19:45:38.585Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- Command: pwd
2026-03-11T19:45:38.585Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- ------------------------------------------------------
2026-03-11T19:45:39.417Z INFO vrlcm[1293] [http-nio-8080-exec-1] [c.v.v.l.c.u.StringUtil]  -- QUERYING CONTENT :: ProductPolicy::products->vssc::productVersion
2026-03-11T19:45:39.423Z INFO vrlcm[1293] [http-nio-8080-exec-1] [c.v.v.l.d.i.u.InventoryWriteUtil]  -- QUERY MAP LENGTH :: 3
2026-03-11T19:45:39.423Z INFO vrlcm[1293] [http-nio-8080-exec-1] [c.v.v.l.d.i.u.InventorySchemaQueryUtil]  -- GETTING ROOT NODE FOR :: ProductPolicy
2026-03-11T19:45:40.148Z INFO vrlcm[1293] [http-nio-8080-exec-5] [c.v.v.l.c.u.StringUtil]  -- QUERYING CONTENT :: ProductPolicy::products->vssc::productVersion
2026-03-11T19:45:40.149Z INFO vrlcm[1293] [http-nio-8080-exec-5] [c.v.v.l.d.i.u.InventoryWriteUtil]  -- QUERY MAP LENGTH :: 3
2026-03-11T19:45:40.149Z INFO vrlcm[1293] [http-nio-8080-exec-5] [c.v.v.l.d.i.u.InventorySchemaQueryUtil]  -- GETTING ROOT NODE FOR :: ProductPolicy
2026-03-11T19:45:40.162Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- exit-status: 0
2026-03-11T19:45:40.162Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- Command executed sucessfully
2026-03-11T19:45:40.166Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.u.SshUtils]  -- Command execution response: {
  "exitStatus" : 0,
  "outputData" : "/root\n",
  "errorData" : null,
  "commandTimedOut" : false
}
2026-03-11T19:45:40.268Z ERROR vrlcm[1293] [pool-3-thread-11] [c.v.v.l.p.v.VrliImportEnvironmentTask]  -- Unable to connect to host. Please check host details. Connection refused (Connection refused)
2026-03-11T19:45:40.268Z INFO vrlcm[1293] [pool-3-thread-11] [c.v.v.l.p.a.s.Task]  -- Injecting task failure event. Error Code : 'LCMVRLICONFIG40100', Retry : 'true', Causing Properties : '{ CAUSE :: vrliHostName === vrliAdminPassword YXYXYXYX  }'
com.vmware.vrealize.lcm.vrli.exception.VrliInvalidHostException: Unable to connect to host. Check host details and retry.java.net.ConnectException: Connection refused (Connection refused)
        at com.vmware.vrealize.lcm.plugin.vrli.VrliImportEnvironmentTask.execute(VrliImportEnvironmentTask.java:328) [vmlcm-vrliplugin-core-8.18.0-SNAPSHOT.jar!/:?]
        at com.vmware.vrealize.lcm.platform.automata.service.Task.retry(Task.java:158) [vmlcm-engineservice-core-8.18.0-SNAPSHOT.jar!/:?]
        at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:60) [vmlcm-engineservice-core-8.18.0-SNAPSHOT.jar!/:?]
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]
        at java.base/java.lang.Thread.run(Unknown Source) [?:?]

 

Environment

Aria Lifecycle Manager 8.18

VMware Aria Operations for Logs 8.18

Cause

From the log snippet the Lifecycle Manager appliance can connect to the Operations for Logs over SSH, port 22

The application then attempts to make a connection over the API which utilizes port 9543 which gets refused

Confirmation of connectivity can be done using the command "nc -zv OpsforLogsIP 9543"

If command return the output similar to "nc: connect to fqdn.example.com (###.###.###.###) port 9543 (tcp) failed: Connection refused" then the port is blocked

Resolution

Check with network team to confirm all required ports are open per https://ports.broadcom.com/home/VMware-Aria-Suite-Lifecycle 

Additional Information

https://techdocs.broadcom.com/us/en/vmware-cis/aria/aria-operations-for-logs/8-18/aria-operations-for-logs-8-18/security-considerations/log-insight-firewall-recommendations.html

9543/TCP
VMware Aria Operations for Logs
 Ingestion API - TLS (SSL)
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