IOFilters VIB Installation on VUM Clusters Fails
Article ID: 432987
Updated On:
Products
Issue/Introduction
IOFilter VIB installation fails after updating to vCenter 9.x
The Install fails with the below error:
/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log
YYYY-MM-DDT00:00:00.000Z error vmware-vum-server com.vmware.vcIntegrity.lifecycle.CreateOfflineDepotTask] [Task, 000] Task:com.vmware.vcIntegrity.lifecycle.CreateOfflineDepotTask ID:########,##########,#########. Task Failed. Error: Error:
--> com.vmware.vapi.std.errors.error
--> Messages:
--> com.vmware.vcIntegrity.lifecycle.depots.offline.ConfirmOfflinePatchTaskErrorInfo<Confirm importing offline patches task failed while creating offline depot. Error: 'integrity.fault.VcIntegrityFault: VMware vSphere Lifecycle Manager had an unknown error. Check the events and log files for details.'.>YYYY-MM-DDT00:00:00.000Z error vmware-vum-server ConfirmOfflinePatchTask.ConfirmOfflinePatchTask] [confirmOfflinePatchTask ] confirm Offline Patch failed with exception: no element found
esxi-minimal-depot.zip (system preload)
YYYY-MM-DDT00:00:00.000Z error vmware-vum-server ConfirmOfflinePatchTask.ConfirmOfflinePatchTask] [confirmOfflinePatchTask ] confirm Offline Patch failed with exception: no element found
vsphere-ha-depot.zip (system preload)
YYYY-MM-DDT00:00:00.000Z Z error vmware-vum-server ConfirmOfflinePatchTask.ConfirmOfflinePatchTask] [confirmOfflinePatchTask ] confirm Offline Patch failed with exception: no element found
vsphere-wcp-depot-embedded.zip (system preload)
YYYY-MM-DDT00:00:00.000Z error vmware-vum-server ConfirmOfflinePatchTask.ConfirmOfflinePatchTask] [confirmOfflinePatchTask ] confirm Offline Patch failed with exception: no element found
YYYY-MM-DDT00:00:00.000Z error vmware-vum-serverConfirmOfflinePatchTask.ConfirmOfflinePatchTask] [confirmOfflinePatchTask ] confirm Offline Patch failed with exception: no element found
Environment
VCF 9.x
Cause
Corruption within the VMware Update Manager (VUM) database / patch-store XML metadata discrepancies.
Resolution
Perform a reset of the VMware Update Manager (VUM) database.
Caution: Resetting the Update Manager database is a destructive task. Custom baselines (but not Cluster Images), custom download settings and manually imported patches/ISOs will be removed and will need to be reapplied following the reset. Before applying the steps below, take a backup or an offline-snapshot (in powered-off state) of the vCenter Server. If the vCenter Server is part of an ELM environment, take a snapshot or a backup of all vCenter Servers within the ELM domain. Note all of the custom configurations within Update Manager - e.g. proxy settings, third party download URLs, customized baselines, etc. - before proceeding.
https://knowledge.broadcom.com/external/article/316581/resetting-vmware-update-manager-database.html
Additional Information
Impact/Risks:
For environments where NSX-T is deployed, resetting the VMware Update Manager database will result in clusters configured with vLCM cluster images (steady-state clusters) to be unable to save or validate the image associated with them.
Do not reset the VMware Update Manager database if NSX-T is installed on a cluster where a cluster image is configured without the help of VMware Support.
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