VCF Operations For Logs deployment fails with Error code: LCMCOMMON80067 in VCF Operations Fleet Manager.

Products

• VCF Operations

Issue/Introduction

The deployment of VCF Operations For Logs failed during the initial data validation phase in VCF Operations Fleet Manager with below error:

Error code: LCMCOMMON80067
Environment Data validation failed
Data Validation failed

• /var/log/vrlcm/vmware_vrlcm.log

"checkName" : "Certificate validation for component vrli:<SHORT_NAME>", "checkType" : "ERROR",
"status" : "FAILED",
"recommendations": [ "Use a valid SAN certificate with all hostnames present for product nodes or use a wildcard certificate", "In case of SAN certificate make sure following hostname (s) are present: <VCF_Operations_for_Logs_FQDN>" ],
"resultDescription": "The hosts in the certificate doesn't match with the provided/product hosts", "elementType": null,
"childElements": null,
"localizedCheckNameId": null,
"localizedRecommendationsIds": [ "CERTIFICATE_HOST_VALIDATION_RECOMMENDATION", "CERTIFICATE_SAN_HOST_VALIDATION_RECOMMENDATION" ],
"recommendationParams": null,
"localizedDescriptionId" : "CERTIFICATE_HOST_VALIDATION_DESCRIPTION",

Environment

VCF Operations 9.x
VCF Operations For Logs 9.x

Cause

VCF Operations for Logs hostname (FQDN) defined during product deployment do not match to the Certificate's Subject Alternative Name (SAN) causing deployment failure.

Resolution

1. Take snapshot of VCF Operations nodes (Create a Snapshot of VCF Operations) and VCF Operations Fleet manager appliance.
2. Delete failed VCF Operations for Logs component from Fleet Manager.
   
   • Log in to VCF Operations.
   • Navigate to: Fleet Management → Lifecycle → VCF Management → Components.
   • Select VCF Operations for Logs component and delete it.
3. Retry deployment of VCF Operations for Logs using correct hostname that matches exactly with certificate's SAN fields (Validate certificate SAN field after importing certificate during deployment).

Additional Information

Note: In case of delete operation fails with error code: LCMVROPSYSTEM30023 retry request and set SKIP validation to 'True'.

INFO vrlcm[1619] [pool-3-thread-37] [c.v.v.l.p.a.s.Task] -- Injecting task failure event. Error Code : "LCMVROPSYSTEM30023', Retry : 'true', Causing Properties : ' { CAUSE java.net. UnknownHostException:
INFO vrlcm[1619] [scheduling-1] [c.v.v.l.r.c. RequestProcessor] -- -- Updating the Environment request status to FAILED for request ID : with request type : DELETE ENVIRONMENT.
ERROR vrlcm[1619] -- Failed to get the VMware Aria Operations for Logs authentication token. No route to host (Host uneachable)