NSX Advanced Load Balancer deployment fails in SDDC Manager with error "Failed to deploy. A problem has occurred on the server. Please retry or contact the service provider and provide the reference token."

Products

• VMware SDDC Manager
• VMware vCenter Server 8.0

Issue/Introduction

• During NSX Advanced Load Balancer deployment SDDC Manager UI displays:
  
  "Failed to deploy. A problem has occurred on the server. Please retry or contact the service provider and provide the reference token."


• Logs on SDDC Manager located at /var/log/vmware/vcf/domainmanager/domainmanager.log shows entries similar to:
  
  YYYY-MM-DDThh:mm:ss WARN  [vcf_dm,a74a8def30a24586,0c91] [c.v.v.v.c.h.i.HttpProtocolBindingBase,http-nio-127.0.0.1-7200-exec-10]  Asynchronous execution requested but no Executor configured. The request will be executed as synchronous one.
YYYY-MM-DDThh:mm:ss INFO  [vcf_dm,a74a8def30a24586,0c91] [c.v.e.s.c.c.v.vsphere.VsphereClient,http-nio-127.0.0.1-7200-exec-10]  Successfully logged in to https://<VC-FQDN>:443/sdk
YYYY-MM-DDThh:mm:ss DEBUG [vcf_dm,a74a8def30a24586,0c91] [c.v.e.s.c.c.v.vsphere.VcManagerBase,http-nio-127.0.0.1-7200-exec-10]  Searching for VM with address <VC-IP addr>
YYYY-MM-DDThh:mm:ss DEBUG [vcf_dm,a74a8def30a24586,0c91] [c.v.e.s.c.c.v.vsphere.VcManagerBase,http-nio-127.0.0.1-7200-exec-10]  Found VM <VC-VM-Name> with address <VC-IP addr>
YYYY-MM-DDThh:mm:ss DEBUG [vcf_dm,a74a8def30a24586,0c91] [c.v.e.s.c.c.v.vsphere.VsphereClient,http-nio-127.0.0.1-7200-exec-10]  Destroying 1 open views
YYYY-MM-DDThh:mm:ss DEBUG [vcf_dm,a74a8def30a24586,0c91] [c.v.v.n.c.v.v.ALBClusterValidator,http-nio-127.0.0.1-7200-exec-10]  Mgmt Network of vcenter vm {}
YYYY-MM-DDThh:mm:ss DEBUG [vcf_dm,a74a8def30a24586,0c91] [c.v.v.c.n.s.c.c.ApiConnection,http-nio-127.0.0.1-7200-exec-10]  Closed ApiClient connection.


• vCenter Server VM Summary tab in the vSphere UI does not display IP Address or DNS Name, despite the VM being powered on and functional.

Environment

VMware Cloud Foundation 5.x
vCenter Server 8.x

Cause

The deployment workflow fails because SDDC Manager cannot retrieve the management network details of the vCenter Server VM. This occurs when the virtual machine configuration parameter isolation.tools.setinfo.disable is set to true.
When this parameter is enabled (true), the Guest OS is prevented from passing networking metadata (IP and DNS) to the ESXi host and vCenter Server, causing the VCF validation logic to return an empty set and terminate the API connection.

Resolution

To resolve this issue refer to the steps outlined in KB: Virtual machine IP Address and DNS Name not available on virtual machine Summary tab