New Computer Installation via Web Services Function createOSIMComputer Failing after 14.6 upgrade

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

The domain manager has been upgraded to 14.6 and administrators are trying to install new computers through web services using the createOSIMComputer function. 

The installation fails and the following errors are generated:

03.03.2026 09:31:27 | [EXCEPTION] Error receiving HTTP response for http://<IP_ADDRESS>/DSM_WebService/mod_gsoap_utf8.dll. The cause may be that the service endpoint binding does not use the HTTP protocol. 
Another possible cause is that the HTTP request context is being terminated by the server (presumably due to the service being shut down). 

Event logs may contain the following error related to the IIS worker:

A process for application pool "DSM_WebService" was terminated unexpectedly. 
The process ID is '17796'. The process exit code is "0xc00000fd".

 

Environment

Client Automation 14.6

Resolution

Currently there is a workaround to resolve this error:

1- Stop tomcat and recycle iis

caf stop tomcat
iisreset

2- Rename the directory C:\Program Files (x86)\CA\SC\CORA as CORA_146

3- Copy CORA folder from 14.5 into C:\Program Files (x86)\CA\SC\CORA

4- Start tomcat

caf start tomcat

Users may need to execute:

net stop w3svc  

Before renaming the directory in step 2.

Then after step 3 is complete restart the service by executing:

net start w3svc