The Overview dashboard in Aria Operations for Logs throws an error "Failed to download field. The list of fields is incomplete".

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Accessing the Dashboard > Overview page errors with "Failed to download field.  The list of fields is incomplete".

Runtime logs indicate an issue with the Truststore:

["SslCertificateManagerScheduler-thread-1"/###.###.###.### ERROR] [com.vmware.loginsight.database.dao.CACertificateDO] [Unable to get alias of certificate. no data in keystore stream]
["SslCertificateManagerScheduler-thread-1"/###.###.###.### ERROR] [com.vmware.loginsight.database.dao.CACertificateDO] [Unable to get custom CA certificates after checkAndRestoreTruststore was called. no data in keystore stream]
["SslCertificateManagerScheduler-thread-1"/###.###.###.### ERROR] [com.vmware.loginsight.commons.security.UrlConnectionManager] [Failed to create trust manager]
java.security.KeyStoreException: Failed to load default trust store

Environment

Aria Operations for Logs 8.18.x

Cause

The truststore may be corrupted on the node in Aria Operations for Logs.

Resolution

Copy the truststore from a working Aria Operations for Logs node:

Log into the broken node as root:

1. cd /usr/java/jre-vmware/lib/security

2. Backup the truststore 

   mv cacerts cacerts.bad.backup

3. Using scp copy the file from a working node: 

   scp root@<IP of working node>:/usr/java/jre-vmware/lib/security/cacerts .

4. Verify from the UI the Dashboard > Overview page loads correctly.