Upgrade cannot be started as the SDDC Manager UI displays "NSX Manager is in error state due to audit failure. Please run upgrade pre-checks before proceeding with upgrade."

Products

• VMware NSX
• VMware Cloud Foundation
• VMware SDDC Manager

Issue/Introduction

• When clicking [Available Configuration Updates] > [CONFIGURE UPDATE] in the UI and proceeding to the [NSX Edge Clusters] screen, the following error message is displayed and the [NEXT] button cannot be clicked.

NSX Manager is in error state due to audit failure. Please run upgrade pre-checks before proceeding with upgrade.

• There is no issue with the password expiration of the audit user, and this does not fall under the issue described in KB#382103.
• In /var/log/proxy/localhost_access_log.txt on the NSX Manager, it is recorded that the NSX Manager is responding with an HTTP status code 500 error to the API from the SDDC Manager.

$ grep upgrade/summary /var/log/proxy/localhost_access_log.txt
2026-02-17T12:07:06.651Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 12 12
2026-02-17T12:10:16.063Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 9 9
2026-02-17T12:15:14.500Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 10 9
2026-02-17T12:18:24.018Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 9 9
2026-02-17T12:23:21.972Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 9 9
2026-02-17T12:26:31.510Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 9 9
2026-02-17T12:31:26.071Z ##.##.##.## - "GET /api/v1/upgrade/summary HTTP/1.1" 500 91 9 9

Environment

VMware Cloud Foundation

VMware SDDC Manager

VMware NSX

Cause

For some reason, the upgrade-coordinator service on the NSX Manager is not functioning normally.

Resolution

Restarting the upgrade-coordinator on the NSX Manager as follows may resolve the issue.

Step 1.
Log in to the NSX Manager as root.

Step 2.
Execute "stop service install-upgrade" in the CLI.

Step 3.
Execute "start service install-upgrade" in the CLI.

Step 4.
Verify that the message disappears in the SDDC Manager UI.

Additional Information

SDDC Manager の UI に「NSX Manager is in error state due to audit failure. Please run upgrade pre-checks before proceeding with upgrade.」というエラーメッセージが表示されてアップグレードが開始できない。