eHealth stops polling when changing system timezone
Article ID: 43263
Updated On:
Products
Issue/Introduction
Issue:
After changing the Time zone on the server, eHealth stops polling
Environment:
eHealth all versions
Cause:
When changing the Time zone, the time on the server changes as well. This affects the date/time stamp of each poll recorded by eHealth after making the change. If changing the Time Zone moves the system back, then eHealth will be affixing date/time stamps for new polls that are earlier than its last recorded poll. This will prevent eHealth from writing the data to the DB since it cannot write any record with an earlier date/time stamp than its last record.
Resolution:
Simply allow the system date/time to catch up to the last eHealth record date/time. This would be date/time prior to the change in Time zone. Once the date/time stamps of each poll are later than the last record in the DB, eHealth will write these polls to the DB.
Additional Information:
Environment
Component:
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