How to cold start a Workload Automation Agent

Products

• Workload Automation Agent
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

In some cases, a cold start of the WA Agent may be necessary to resolve an issue.

Environment

Release: Workload Automation-Agent

Version: 11.3, 11.4, 11.5, 12.0

Resolution

To cold start the Workload Automation Agent, perform the following steps.

1. Stop all the jobs from the manager (if any are running)
2. Stop the Workload Automation Agent.
3. Navigate to Workload Automation Agent install directory.
4. Make a backup of the current database directory.
5. Delete the database directory in installation directory (see example)
   cd /opt/CA/WA_Agent
   rm -rf database
6. (Optional) Remove log and spool directory inside the Workload Automation Agent install directory
7. Start the agent again, a new database directory will be created.

Additional Information

Please refer to this link for more information on troubleshooting WA Agent,