How to download SEP client 14.3 RU6 build 9280.6000 patch file if SEPM is in an isolated network

Products

• Endpoint Protection

Issue/Introduction

By default, Symantec Endpoint Protection Manager (SEPM) downloads new Symantec Endpoint Protection (SEP) client patches directly from the Symantec LiveUpdate Server through the internet. However, in environments where the SEPM server is located in an isolated or offline network, the patches cannot be downloaded automatically.

In such cases, patches must be downloaded using LiveUpdate Administrator (LUA) from a system with internet access and then manually imported into SEPM.

Environment

 

• Symantec Endpoint Protection Manager: Version 14.3 RU6

• LiveUpdate Administrator: Version 2.3.13.21

 

Resolution

The following simulation demonstrates how to download the SEP 14.3 RU6 (Build 9280.6000) client patch from a LiveUpdate Administrator (LUA) server and prepare it for import into SEPM.

Step 1 – Log in to LUA

Log in to the LiveUpdate Administrator (LUA) console.

Step 2 – Create a Download & Distribution Schedule

Create a new Download & Distribution schedule specifically for SEP 14.3 RU6 updates.

Step 3 – Add the Product

1. In the Product List, click Add.

2. Expand SEP 14.3 RU6 English.

3. Select Client Updates only.

Step 4 – Select Required Client Packages

Within Client Updates, select the following items:

• Client Installer Win64 English

• Client Installer Win64 English via SEPM

Step 5 – Save the Configuration

Click Apply & Save.

Verify that both of the following appear in the Download & Distribution list and in the Distribution Center Product List:

• Client Installer Win64 English

• Client Installer Win64 English via SEPM

Step 6 – Locate the Downloaded Package

Once the Download & Distribution task completes successfully, navigate to the following directory:

 

C:\Program Files (x86)\Symantec\LiveUpdate Administrator\clu-prod

 

Locate the downloaded ZIP file, for example:

 

1720491843jtun_sesmantivirusclientwin64n64_nullto6000_20240515155_29419.zip

 

Step 7 – Extract the Package

Extract the ZIP file.
After extraction, you should see the file:

SAV64.dat

 

Step 8 – Import the Package into SEPM

Import the SAV64.dat file into the SEPM server to make the new client patch available for deployment.