SLA ‘Set by User’ Option Does Not Honor User-Preferred Time Zone

Products

• Automation Analytics & Intelligence

Issue/Introduction

When configuring a Service Level Agreement (SLA) to create a jobstream in Automic Automation Intelligence (AAI), the ‘Set by User’ option fails to automatically adopt the User-Preferred Time Zone.

Instead of reflecting the time zone specified in the user's profile settings, the system defaults to a different zone (typically the server or system default), requiring users to manually correct the time for every entry.

• Expected Behavior: The 'Set by User' field should automatically populate based on the Time Zone defined in the User’s Preferences.

• Actual Behavior: Users must manually adjust the time zone, increasing the risk of scheduling errors and reducing operational efficiency.

Environment

 

• Product: Automic Automation Intelligence (AAI)

• Version: 24.x

 

Cause

This behavior has been identified as a software limitation/defect.

• Tracking ID: DE182734

Resolution

This enhancement request is slated for implementation in a future AAI release to eliminate manual setup errors and streamline the jobstream creation process.

• Status: Development in progress.

• Delivery Date: No tentative delivery date has been established at this time.