Unable to login to NFA Console after installation

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Article ID: 4323

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Unable to open NFA Console after installation.

Cause

Installation was incomplete and Websites didn't get installed in IIS.

Environment

Windows 2008 R2 64 bit/2012 R2 64 bitNFA ConsoleNFA Standalone/Distributed Setup.

Resolution

Follow the below procedure to do a clean uninstall and then reinstall NFA Console.

1. Unstall NFA Console from Control Panel --> Add/Remove Programs.

2. Reboot the machine after uninstall gets complete.

3. Make sure that there are no other NFA Components in Control Panel --> Add/Remove Programs.

4. Remove the below Hidden Folder.

C:\Program Files\Zero G Registry

5. Run the installer again and it should go this time.

Additional Information

http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1765622.html

https://docops.ca.com/ca-network-flow-analysis/9-3-3/en/installing/system-recommendations-and-requirements/windows-servers/install-net-framework