Aria Operations for Networks upgrade failed from 6.14.1 to 6.14.2 with the error "Service health check failed on xxxxxxxx" during the prechecks.

Products

• VCF Operations for Networks

Issue/Introduction

• In the pre-check in the GUI you see the following error:  Service health check failed on xxxxxxxx

• On the Platform node1 in /var/log/arkin/pre_check.log you may see the following error:

2026-03-03T21:50:53.585Z INFO vnera.preupgrade.ServiceHealthCheckTask pre-upgrade-checks-0 lambda_fetchUnhealthyServices_3:160 Node ID: xxxxxxxxxxxxxxxxx Unhealthy Services: NTPSEC
2026-03-03T21:50:53.586Z ERROR vnera.preupgrade.ServiceHealthCheckTask pre-upgrade-checks-0 call:79 Service health check failed on xxxxxxxxxxxxxxxxx 
2026-03-03T21:50:53.592Z INFO vnera.preupgrade.BundleVerificationTask pre-upgrade-checks-0 call:55 Start version check...
Checking if HBase is healthy
2026-03-03T21:51:33.382Z INFO vnera.preupgrade.BundleVerificationTask pre-upgrade-checks-0 validateFiles:109 All files in manifest found and checksum matched.
Done upgrade checks for id 8e1be11c-dcd0-4e5b-b07f-687662fe1d91, version 6.14.2.25197548, upgradeType OFFLINE, isPatch false

• You will see an entry for this in the centralized_upgrade.log as the upgrade has not started.

Environment

• Aria Operations or Networks 6.14.x

Cause

• In this case the NTPSEC service was unhealthy on the collector node and the service was unhealthy when running the following command as the Support user 
  • ub
  • ./check-service-health.sh -p -d

Resolution

• Once the NTP service is resolved the upgrade will proceed as the pre-checks passed
• Resolve any service issue on the collector node and re-try the upgrade
• To sync NTP you need to log into the Collector as the Console user :
  • ntp show  (To show the current configuration and status)
  • ntp sync   (To force the sync)
  • ntp status (To reset the servers  -  usage:   ntp set [--ip-fqdn] [--secure] )

Additional Information

For more information on troubleshooting NTP in Aria Operations for Networks, please refer to KB: 340847.