User Cannot View Add Tasks Button in Modern > My Timesheets

Products

• Clarity PPM SaaS

Issue/Introduction

User is unable to view or add tasks because the time period with the issue does not display any content below the time period carousel.

No error message is provided.

The Add Tasks button is missing from the timesheet view․

Users are unable to record time against tasks․

Cause

There is a data issue with an custom investment.

1. Go to any time period.

2. Click Add Task > Select Task

3. Filter for a specific NPIO/CIT and add them in batches, e.g.

Task 1
Task 2
Task 3,
Task n

Expected:
The tasks should be added and listed in the modal.

Actual:
User does not see the added tasks, so will performs a refresh.
The timesheet then goes blank.
The refresh action is what causes the timesheet to go blank.

Workaround:
The timeentries from the ‘Other Time’ have to be removed.
The tasks from the Other Time need to be added one-by-one.

Resolution

Please contact the Support team for review.

Additional Information

In a use case, there was a mismatch in the prassignment.team_id for the resource experiencing the problem. (The steps-to-reproduce are unknown). 

There will be a need to review and analyze the PRASSIGNMENT.team_id of the project and resource.