Unable to deploy OVA in vCenter with error: "A fatal error has occurred to continue"
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Unable to deploy OVA in vCenter with error: "A fatal error has occurred to continue"

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Article ID: 432246

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Failed to deploy OVA in vCenter. The operation terminates with the error: 'A fatal error has occurred. Unable to continue.'

  • service-control --status --all shows below output

    Running:

     lookupsvc lwsmd observability-vapi pschealth vc-ws1a-broker vlcm vmafdd vmcad vmdird vmonapi vmware-analytics vmware-certificateauthority vmware-cis-license vmware-content-library vmware-eam vmware-envoy vmware-envoy-hgw vmware-envoy-sidecar vmware-infraprofile vmware-perfcharts vmware-postgres-archiver vmware-rhttpproxy vmware-sca vmware-stsd vmware-trustmanagement vmware-vapi-endpoint vmware-vmon vmware-vpostgres vmware-vpxd vmware-vsan-health vmware-vsm vtsdb

    Stopped:

     applmgmt observability vmcam vmware-certificatemanagement vmware-hvc vmware-imagebuilder vmware-netdumper vmware-pod vmware-rbd-watchdog vmware-sps vmware-topologysvc vmware-updatemgr vmware-vcha vmware-vdtc vmware-vpxd-svcs vsphere-ui vstats wcp

  • Services not starting manually.

Environment

vCenter 8.x

Cause

vpxd-svcs and other core services could not initialize due to a hostname mismatch within the SSL certificates. Below is the log excerpt from vmon.log file:

Wa(03) host-xxxxxx <vpxd-svcs> Service pre-start command's stderr:     self.do_handshake()
Wa(03)+ host-xxxxxx  File "/usr/lib/python3.10/ssl.py", line 1341, in do_handshake
Wa(03)+ host-xxxxxx
Wa(03) host-xxxxxx <vpxd-svcs> Service pre-start command's stderr:     self._sslobj.do_handshake()
Wa(03)+ host-xxxxxx
Wa(03) host-xxxxxx <vpxd-svcs> Service pre-start command's stderr: ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: Hostname mismatch, certificate is not valid for 'VCENTER PNID/HOSTNAME'. (_ssl.c:997)
Wa(03)+ host-xxxxxx
Er(02) host-xxxxxx <vpxd-svcs> Service pre-start command failed with exit code 1.

Resolution