System Metrics REST API BusyValues Incomplete.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS

Issue/Introduction

The System Metrics REST API endpoint (metrics?type=BusyValues) returns incomplete data across multiple Automation Engine (AE) versions. The missing metrics lead to inconsistent results that can affect forecasting, monitoring accuracy, and system performance insights.

Specific symptoms vary depending on the version:

• In AE v24.4.1: The endpoint successfully returns WP and CP BusyValues. However, JCP and REST BusyValues are missing entirely, even when the REST process is active.

• In AE v24.4.3 (including Kubernetes Edition): The endpoint returns empty values for all CP-related processes. This means normal CP, JCP, and REST BusyValues are completely missing.

• Steps to Reproduce

  1. Set PERFORMANCE_ACTIVE = Y in the UC_SYSTEM_SETTINGS variable.

  2. Execute the following REST API call (replace <hostname>, <port>, and <client_id> with your environment details):

     https://<hostname>:<port>/ae/api/v1/<client_id>/system/metrics?type=BusyValues

  3. Compare the returned metrics for the WP, CP, JCP, and REST processes.

Environment

 

• Product: CA Automic Workload Automation - Automation Engine

• Component: Automic Automation Engine

• Affected Versions: 24.4.1 and 24.4.3

Cause

The root cause of the incomplete data across versions is under investigation (DE183536).

Resolution

Update to a fixed version listed below or a newer version if available.

Component: Automic Automation Engine

Automic Automation Engine 24.4.5 - TBA

Public Title:
REST-endpoint for System Metrics returns incomplete data

Public Description:
A problem has been fixed that incomplete data are returned by the System Metric's REST-endpoint.

Additional Information

Article title: How to register to Broadcom Software Product updates and Critical Alerts

https://knowledge.broadcom.com/external/article?articleId=133819