Home, Monitors and Reports page do not load on the SEPM Web Console

Products

• Endpoint Protection

Issue/Introduction

When attempting to use the Symantec Endpoint Protection Manager's Web Console through a web browser, the top three tabs Home, Monitors and Reports do not load and will be blank or display an error message.

<Hostname or IP> refused to connect

 

Environment

Symantec Endpoint Protection Manager 14.x

Cause

Browser cookies must be enabled to use the Web Console.

Resolution

Use the web browser settings to re-enable cookies.

If cookies are disabled in the browser, when accessing the SEPM web console using https://<hostname or IP>:8443, you'll see the message

You must enable cookies to use the Web Console