iDash LDP user login problem

Products

• iDash Workload Automation

Issue/Introduction

Having issues trying to log in to iDash. Get the following messages in the error logs:

26-03-04 09.52.05 [ERROR] http-sever.LdapAgentIterator: Unable to create LDAP agent with configuration: LdapServerConfiguration[id=N2QwZjdiYmEtZWI2ZS00N2FjLWI4ZTEtMTY1YmJiN2Y5NDdj, name=AutoSysDev, userBase=DC=HAP,DC=ORG, loginNameProperty=samAccountName, url=ldap://server:389, adminUsername=user, adminPassword=[PROTECTED], index=1, enabled=true]
javax.naming.AuthenticationNotSupportedException: [LDAP: error code 8 - 00002028: LdapErr: DSID-0C09035C, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, v65f4]

26-03-04 09.52.05 [ERROR] server:com.ca.idash.ws.ldap.LdapManager: com.ca.idash.ws.ldap.LdapServerException: javax.naming.AuthenticationNotSupportedException: [LDAP: error code 8 - 00002028: LdapErr: DSID-0C09035C, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, v65f4]
26-03-04 09.52.05 [ERROR] http-server:com.ca.idash.ws.services.admin.SecurityService: Username or password you entered is incorrect
com.ca.idash.core.exception.IdashSecurityException: Unable to authenticate user: user

Resolution

iDash is not able to establish a connection. The customer needs to check that the LDAP Service is running