Change the password for the BSI domain administrator account

Products

• CA Business Service Insight

Issue/Introduction

What considerations needs to be considered when changing the password for the domain administrator account provided during the CA Business Service Insight (BSI) install?

Environment

CA Business Service Insight

Resolution

There are three (3) main things to check after changing the password for the domain account provided during the BSI install:

1.  On the BSI APP server(s), you need to edit each of the Oblicore* Windows services that startup with that account. Edit each service via the Services Control Panel, go to the logon tab and re-enter the new password. Once complete, restart the service.

2.  On the BSI WEB server(s), navigate to Administrative Tools - > Component services. Tunnel down under the machine and COM+ components and edit "oblicore engine". Go to the "identity" tab and enter the correct password. Then stop and start the "oblicore engine" component under COM+.

3.  If you have any adapters scheduled to run under Windows task scheduler, they would be configured to run under a particular user. You can either edit the job itself in Windows job scheduler or you can edit the adapter and re-schedule them. If the password is no longer valid this will re-prompt you for a valid password.