Collecting Antrea Support Bundles for SSP and SSP-I

Products

• VMware vDefend Firewall
• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

This guide provides the step-by-step procedure for generating and collecting Antrea diagnostic support bundles from the SSP-Installer VM.

These bundles are essential for troubleshooting network-related issues within your SSP and SSP-I environments.

Prerequisites

• Access to the SSP-Installer VM via SSH.

• Sufficient disk space to store the generated .tar.gz files.

Resolution

Procedure

Login to the SSP-Installer using sysadmin/root based on the version(root if SSP version = 5.0, sysadmin if SSP version > 5.0)

Phase 1: Prepare the Antrea Control Tool

Before collecting logs, you must extract the antctl binary from the running controller pod.

1. Identify the Antrea Controller Pod:

   kubectl get pods -n kube-system | grep antrea-controller
   

2. Copy the binary to your local directory:

   kubectl cp kube-system/<POD_NAME>:/usr/local/bin/antctl ./antctl
   

3. Set executable permissions:

   chmod +x ./antctl
   

Phase 2: Generate the SSP (Workload) Support Bundle

This phase collects data specifically for the workload cluster.

1. Locate your Kubeconfig path: Run the following command and look for the path ending in .kubeconfig (e.g., /config/clusterctl/1/sspXXX.kubeconfig):

   cat /config/clusterctl/k_alias_wrapper.sh
   

2. Generate the bundle:

   ./antctl supportbundle --kubeconfig <PATH_TO_YOUR_KUBECONFIG> -d ./workload-antrea-diagnostics
   

3. Compress the output:

   tar -czvf workload-antrea-bundle.tar.gz ./workload-antrea-diagnostics
   

Note: If support only requests the Workload Cluster bundle, you may stop here.

Phase 3: Generate the SSP-I Support Bundle

This phase collects data for the SSP-Installer infrastructure.

1. Generate the bundle:

   ./antctl supportbundle -d ./sspi-antrea-diagnostics
   

2. Compress the output:

   tar -czvf sspi-antrea-bundle.tar.gz ./sspi-antrea-diagnostics
   

Summary of Files to Upload

Once completed, please upload the following files to the SR through support portal:

• workload-antrea-bundle.tar.gz

• sspi-antrea-bundle.tar.gz

• Standard SSP and SSPI support bundles (as per usual process).