After Symantec Endpoint Detection and Response upgraded to version 4.12.0, GUI is not accessible

Products

• Endpoint Detection and Response

Issue/Introduction

After Endpoint Detection and Response (EDR) is upgraded from 4.10 to 4.12 version, GUI is not accessible.

Environment

EDR: 4.12

Cause

By default the JDK is not getting selected to JDK 17.

Login to broot and run java -version

Resolution

1. Login to broot (Contact Support for root access)

2. Run command alternatives --config java

3. Select the JDK 17

4. Reboot the appliance.