VMware Identioty Manager shows an error PKIX path building failed

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When trying to login to WorkspaceOne, you observe the following error:

Environment

VMware Identity Manager 3.3.7

Cause

Upon further review, the /usr/local/horizon/conf/idm-cacerts file in the vIDM appliance had been renamed:

Resolution

Move the file back to the original name:

mv /usr/local/horizon/conf/idm-cacerts.backup /usr/local/horizon/conf/idm-cacerts

Set the correct owner permissions to the file:

chown horizon:www /usr/local/horizon/conf/idm-cacerts

Finally, restart horizon-workspace:

/etc/init.d/horizon-workspace restart