SAML integration based WCC Login error "Action Required Login failed. The user is not authorized to use AutoSys WebUI. Contact administrator for details."
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SAML integration based WCC Login error "Action Required Login failed. The user is not authorized to use AutoSys WebUI. Contact administrator for details."

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Article ID: 431640

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Updated On:

Products

Autosys Workload Automation

Issue/Introduction

WebUI is configured with SAML and when you try to login to the WCC through IDP initiated or SP initiated, you get an error and login fails:

Action Required
Login failed. The user is not authorized to use AutoSys WebUI. Contact administrator for details.

 

CA-wcc.log shows below exception (notice the SPID is set to NA)

INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 | @tomcat-resource <##.##.##.## nologin> [[]] ERROR #EmbIAMAccessProvider               #(398) EE_AUTHFAILED [Authenticate Error: Authentication Failed, Artifact Attempted: SPID:NA:SAMLResponse:###########]
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 | @rest <##.##.##.## nologin> [] ERROR #SAML2AuthenticationFilter          #(359) SAML2SessionAuthenticationFilter filter: Access exception: com.ca.uejm.access.exceptions.AccessLoginException: Invalid login credentials were entered.
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.providers.EmbIAMAccessProvider.authenticate(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.SAML2AuthenticationFilter.authenticateUser(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.SAML2AuthenticationFilter.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AuthorizationFilter$SimpleFilterChain.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.ThreadNameSetterFilter.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AuthorizationFilter$SimpleFilterChain.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AccessContextFilter.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AuthorizationFilter$SimpleFilterChain.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.P3PFilter.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AuthorizationFilter$SimpleFilterChain.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.uejm.access.authentication.filter.AuthorizationFilter.doFilter(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:70)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:165)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:77)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:482)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:113)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.wcc.catalina.WccReportErrorValve.invoke(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.wcc.catalina.PermissionsPolicyValue.invoke(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.wcc.catalina.ContentSecurityPolicyValve.invoke(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at com.ca.wcc.catalina.EncodingValve.invoke(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:72)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:397)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:903)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1778)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:946)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:480)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:57)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 |     at java.base/java.lang.Thread.run(Unknown Source)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 | 
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 | @rest <##.##.##.## nologin> []  INFO #audit                              #(360) SAML2-Artifact=SPID:NA:SAMLResponse:####### - login failure using SAML2 SSO  (Invalid login credentials were entered.)
INFO   | jvm 2    | 2026/03/03 08:32:04 |    10169 | @rest <##.##.##.## nologin> [] ERROR #SAML2AuthenticationFilter          #(271) SAML2SessionAuthenticationFilter filter end with forward to login : SAMLart authentication failed at EEM side.

Cause

  • Service Provider Identifier (SPID) configuration value in WCC configuration does not match what is defined in EEM configuration.
  • Relying Party Identifier (RPT ID) configuration value in WCC configuration does not match what is defined in the EEM configuration

Resolution

WebUI -> configuration ->  make sure:

  • Service Provider Identifier  to match what exists in EEM Server's Artifact Configuration -> Service Provider ID  value
  • Relying Party Identifier  to match what exists in EEM Server's Artifact Configuration -> Relying Party Identifier value
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