WAC login doesn’t work after a fresh installation
Article ID: 431632
Updated On:
Products
Issue/Introduction
When trying to login to Web Console using any credentials, the login is attempted, the page refreshes and then it shows again the login page, no error is shown:
Environment
Client Automation 14.5 and 14.6
Cause
Checking wac_log.log file (located under ..CA\DSM\logs), the following error is shown:
INFO c.c.w.u.WebServiceConnection [ajp-nio-0.0.0.0-8020-exec-1] wsdlFileUrl is http://<SERVER_FQDN>/DSM_WebService/wsdl/
ERROR c.c.w.u.WebServiceConnection [ajp-nio-0.0.0.0-8020-exec-1] The exception raised to create the session id is :
javax.xml.ws.WebServiceException: org.apache.cxf.service.factory.ServiceConstructionException: Failed to create service.
Caused by: org.apache.cxf.service.factory.ServiceConstructionException: Failed to create service.
Caused by: javax.wsdl.WSDLException: WSDLException: faultCode=PARSER_ERROR: Problem parsing 'http://<SERVER_FQDN>/DSM_WebService/wsdl/'.: java.io.IOException: Server returned HTTP response code: 400 for URL: http://<SERVER_FQDN>/DSM_WebService/wsdl/
Caused by: java.io.IOException: Server returned HTTP response code: 400 for URL: http://<SERVER_FQDN>/DSM_WebService/wsdl/
ERROR c.c.w.a.LoginAction [ajp-nio-0.0.0.0-8020-exec-1] The Exception raised to create the session with webservices
java.lang.NullPointerException: null
ERROR c.c.w.u.DSMWebServiceSessionBean [Finalizer] Logout failed:
java.lang.NullPointerException: null
And when trying to open the WSDL from the browser (using the one shown in the log above), the same error 400 is shown:
But when using the server name instead, the WSDL URL opens correctly:
Resolution
In order to solve this issue, it’s needed to change the WSDL URL from FQDN to server name, which is done by following these steps:
1.- Stop WAC services by running:
Caf stop tomcat
Iisreset /stop
2.- Navigate to ..\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config
3.- Take a backup of “WACConfig.properties” file.
4.- Open “WACConfig.properties” and update the following lines:
WEBSERVICE_URL=http://SERVER_FQDN/DSM_WebService/mod_gsoap_utf8.dll
to
WEBSERVICE_URL=http://SERVER_NAME/DSM_WebService/mod_gsoap_utf8.dll
WIN7SERVICE_URL=http://SERVER_FQDN/axis/services/automationService
To
WIN7SERVICE_URL=http://SERVER_NAME/axis/services/automationService
WAC_URL=http://SERVER_FQDN/wac
to
WAC_URL=http://SERVER_NAME/wac
5.- Start WAC services:
Iisreset /start
caf start tomcat
6.- After this, reload WAC’s URL and the login will be possible.
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