In ConnectAll Jira Cloud OAuth2.0 : Failed to get fields for any entity types

Products

• ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce: 

•  Create an automation between Jira Cloud with OAuth2.0 connection and any adapters.

• Got to Entity Mapping and set any entity type

• Click on Go to Fields throws "Error in retrieving the fields from Jira:" 

  

• Below error can be seen in UI tomcat logs

ERROR 2026-01-29 10:49:18,662 http-nio-8080-exec-6 com.go2group.connectall.oauth.OAuthAccessToken - Exception when trying to refresh tokens

com.go2group.connectall.exception.OAuthTokenRefreshException: {"error":"unauthorized_client","error_description":"refresh_token is invalid"}

Expected Results: 

• Fields must be fetched for all entity type if we use OAuth2.0 auth.

Actual Results:

• Failed to get fields for all entity types if we use OAuth2.0 auth.

Environment

4.x

Cause

DE182762

Resolution

Fixed in Hotfix build 4.1.0.1

Additional Information

Switch to basic auth in case don't want to apply hotfix.