vCenter root user shows Disconnected in SDDC Manager Password Manager due to Machine SSL permission issues
Article ID: 431416
Updated On:
Products
Issue/Introduction
In VMware Cloud Foundation (VCF), the vCenter Server root user may show a status of Disconnected in the SDDC Manager GUI under the Administration > Password Management section.
Environment
vCenter 8.x
SDDC Manager 5.x
Cause
The MachineSSL certificate on the vCenter Server has incorrect permissions, preventing successful communication and authentication between SDDC Manager and the vCenter root account.
Resolution
To resolve this issue, you must fix the certificate permissions and then remediate the account in the SDDC Manager UI:
1. Log in to the vCenter Server Appliance via SSH as the root user.
2. Launch the `vCert` utility.
3. Select Option 5 and Select Option 3 to fix the MachineSSL permission issues.
4. Log in to the SDDC Manager GUI.
6. Navigate to Password Management.
7. Locate the vCenter root account showing "Disconnected."
8. Select the account and click Remediate.
9. Verify the status changes to Connected.
Additional Information
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