Unable to model devices in Spectrum

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Article ID: 4313

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Updated On:

Products

CA Spectrum

Issue/Introduction

Unable to model Windows server in Spectrum. A sniffer trace run on the SpectroSERVER system shows the SNMP leaving Spectrum but no response from the device. It also shows the ICMP leaving Spectrum and the device responding.

Cause

The most likely cause is a firewall blocking SNMP traffic

Environment

Release: DX NetOps Spectrum 10.x
Component:

Resolution

  • Check any firewalls between the SpectroSERVER system and the device you are attempting to model. Ensure the firewalls are not blocking SNMP traffic
  • Check the firewall rules on the Windows system to ensure they are not blocking SNMP traffic