Unable to redeploy Network Extension appliances

Products

• VMware HCX

Issue/Introduction

When trying to redeploy HA Group the Appliance(s) Deployment Job Task fails with the error

Interconnect Service Workflow ApplianceConfigCallbackJob failed. Error: (vmodl.fault.ManagedObjectNotFound) { faultCause = null, faultMessage = null, obj = ManagedObjectReference: type = VirtualMachine, value = vm-#####, serverGuid = null }

Resolution

1. Log in to the HCX Manager UI
2. Navigate to **Interconnect > Service Mesh**
3. Select the affected Service Mesh and click **View Appliances**
4. Select the **HA Management** tab
5. Select the degraded HA group and choose the **Deactivate** action
6. If standard deactivation fails, select the **Force Deactivate** checkbox to purge the missing appliance record from the HCX database
7. Once deactivated, return to the **Service Mesh** tab
8. Select the Service Mesh and click **Resync** 
9. (Optional) Once the resync completes successfully, re-enable High Availability on the surviving standalone NE appliance to deploy a fresh standby node